Customer Success Manager (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Customer Success Manager (AI): Managing a portfolio of customers to drive retention and expansion on an AI-powered engagement platform with an accent on AI adoption and data-driven business reviews. Focus on activating AI agents and journeys, identifying growth opportunities, and collaborating with product teams to shape the roadmap.
Location: Hybrid (Utrecht office)
Company
A Dutch scale-up redefining customer engagement with an AI-powered platform and an official WhatsApp Business Solutions Provider.
What you will do
- Own a customer portfolio and deliver on clear targets for retention, adoption, and expansion.
- Drive large-scale adoption of AI Agents, AI Journeys, and automation for measurable impact.
- Identify and close expansion opportunities, including plan upgrades and new use-cases.
- Analyze usage data and health signals to conduct strategic business reviews.
- Partner with Onboarding, Solution Consultancy, and Product teams to shape the product roadmap.
Requirements
- At least 3 years of experience in customer success, account management, or a customer-facing SaaS role.
- Proven track record of owning and hitting commercial targets.
- Ability to hold confident, practical conversations with customers about how AI tools work.
- Proficiency in using data (health scores, usage signals) to prioritize actions.
- Fluent in Dutch and English, both written and spoken.
- Based in or able to work from the Utrecht office (Hybrid).
Culture & Benefits
- Hybrid working model with 60 days per year available to work abroad.
- Strong onboarding program with hands-on training and a dedicated buddy.
- Mental health support through OpenUp and a dedicated learning budget.
- 28 vacation days and travel reimbursement to the Utrecht HQ.
- Monthly internet and phone allowance plus daily warm lunches at the office.
- Pension contribution and the possibility of a three-month unpaid sabbatical after two years.
Hiring process
- Introductory call with the Talent team.
- Manager interview regarding experience and expectations.
- Practical role-related assignment.
- Team connection meeting to confirm mutual fit.
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