Senior Customer Success Manager (AI SaaS)

TL;DR

Senior Customer Success Manager (AI SaaS): Leading relationships with enterprise customers across EMEA to ensure long-term platform value and adoption with an accent on onboarding, retention, and account expansion. Focus on building success plans, driving renewals, and bridging the gap between customers and the product team.

Location: Remote (United Kingdom)

Company

An AI-first SaaS platform designed to help organize and prioritize extremely large-scale infrastructure and construction projects.

What you will do

• Manage a portfolio of enterprise accounts as the primary post-sale point of contact.
• Lead onboarding and implementation to ensure immediate customer success.
• Develop success plans aligned with customer goals and measurable outcomes.
• Conduct business reviews and value conversations with key stakeholders.
• Monitor account health and usage to proactively mitigate risks.
• Drive renewals and identify expansion opportunities within existing accounts.

Requirements

• 5+ years of experience in a customer-facing role (CSM, TAM, or Account Management).
• Proven experience managing Enterprise SaaS customers.
• Strong track record in onboarding, adoption, and renewal management.
• Excellent communication and senior stakeholder management skills.
• Must be based in the United Kingdom.

Nice to have

• Experience in construction, infrastructure, or project controls.
• Familiarity with Primavera P6 or similar planning tools.
• Experience with data-driven platforms and complex technical workflows.

Culture & Benefits

• Equity in hirify.global.
• International health insurance coverage.
• Remote work budget (€500 in year 1, €100 in year 2).
• Personal development budget of €1,000 per year.
• Annual team workation trips.
• Additional leave for weddings and civil partnerships.