Computer Operations Manager

TL;DR

Computer Operations Manager (IT Service Delivery): Managing enterprise IT operations, service delivery, and technical support teams with an accent on infrastructure deployments and end-user support. Focus on overseeing incident, problem, and change management processes to ensure SLA compliance and system reliability.

Location: Onsite in Tallahassee, FL (Travel 25-40% required to FDOT locations)

Company

hirify.global is a professional services firm specializing in innovative technologies and nationwide technology management since 2004.

What you will do

• Lead the delivery of IT services and manage daily activities of technical support teams, including scheduling and prioritization.
• Oversee incident, problem, change, and request management processes to ensure SLAs and performance targets are met.
• Manage end-user support for desktops, laptops, mobile devices, printers, and servers.
• Coordinate enterprise software deployments, upgrades, and patch management activities.
• Oversee the entire IT asset lifecycle, including maintenance, inventory management, and tracking.
• Develop operational procedures, best practices, and drive continuous service improvement initiatives.

Requirements

• Associate’s or Bachelor’s Degree in Computer Science, Information Systems, or a related field.
• 7+ years of experience in IT operations, infrastructure, or service delivery.
• Proven experience leading technical teams and managing service delivery operations.
• Hands-on experience with Incident, Problem, and Change Management.
• Ability to support multi-platform enterprise IT environments.
• Must be based in Tallahassee, FL for onsite work and available for 25-40% travel.

Nice to have

• ITIL Foundation or similar IT Service Management certification.
• Experience supporting government or public-sector organizations.
• Experience with business continuity and disaster recovery planning.
• Experience managing field support operations across multiple locations.

Culture & Benefits

• Competitive salary.
• Opportunity to mentor and develop supervisors and technical staff.
• High-performance, customer-focused team environment.
• Exposure to large-scale enterprise technology deployments.