Assistant Director Operations (Customer Support)

TL;DR

Assistant Director Operations (Customer Support): Overseeing and improving organizational processes in a customer support center environment with an accent on operational efficiency and client satisfaction. Focus on managing daily business activities, leading staff performance, and utilizing data analytics to drive strategic improvements.

Location: Fully onsite in Bellevue, WA

Salary: $90,000 - $110,000 USD

Company

A technology solutions firm headquartered in Bellevue, Washington, that uses technology to bridge the gap between strategy and execution across multiple industries.

What you will do

• Assist the Director of Operations in developing and implementing operational plans and policies to meet company goals.
• Partner with managers to oversee daily operations, workflows, and deliverables.
• Support client initiatives and participate in meetings to ensure alignment and drive satisfaction.
• Oversee staff performance and provide coaching and guidance to ensure quality standards are exceeded.
• Utilize data and analytics to inform decision-making and drive operational process improvements.
• Monitor budgets, operational costs, and resource allocation.

Requirements

• 4-6 years of progressive leadership experience in operations or service delivery.
• Proven experience in supervisory roles, managing others and maximizing team performance.
• Strong business acumen and previous accountability for quality targets.
• Must be able to work fully onsite in Bellevue, WA.
• Experience in a customer support center environment is preferred.

Nice to have

• Knowledge of gaming industry trends, major events, and news.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• 401k program and Flexible Spending Account (FSA).
• Competitive paid time off (PTO) and parental leave.
• Opportunities for professional growth and development.