Technical Account Manager Lead (SaaS)

TL;DR

Technical Account Manager Lead (SaaS): Overseeing the AMER Technical Account Management team to transition from a reactive support model to a proactive, self-sufficient operation. Focus on building team trust, refining scalable workflows, and serving as the technical escalation point for complex client integrations.

Location: Must be based in or able to work from Boston or New York

Company

hirify.global is a powerful incentives engine that unifies loyalty, promotions, and gamification into one holistic, API-first platform.

What you will do

• Oversee day-to-day operations of the AMER TAM team to ensure high-quality service delivery.
• Implement systems and workflows to transition the team toward a proactive, self-sufficient model.
• Provide hands-on mentorship on problem-solving, client management, and platform capabilities.
• Establish scalable tools to manage team growth and workload distribution effectively.
• Serve as the technical escalation point for critical customer issues in the region.
• Support recruitment and onboarding of new team members as the region expands.

Requirements

• Must be based in or able to work from Boston or New York.
• Proven track record of leading teams of 10 or more people, preferably in a TAM or Integration Engineering capacity.
• Strong knowledge of API-first platforms and technologies including REST, SOAP, OAuth, JSON/XML, Postman, and Swagger.
• Experience with middleware platforms such as Workato, Mulesoft, or Zapier.
• Ability to navigate ambiguity and thrive in fast-paced, smaller company environments.
• Leadership style focused on building trust and maintaining a supportive team culture.

Culture & Benefits

• Comprehensive medical, dental, and vision plans including Blue Cross Blue Shield MA.
• 401(k) plan with 100% company match up to 4%.
• Flexible PTO policy and freedom to work from abroad for up to 90 days.
• Annual $1,200 learning budget and home office setup/monthly allowance.
• 100% company-paid life insurance and disability coverage.
• Access to WeWork On-Demand and mental health support via nilo.health.