Analyst, Associate Technology Support (Columbus)

TL;DR

Analyst, Associate Technology Support (Columbus): Provide Level 1 and Level 2 technology support, analyze software and hardware performance issues, and manage incident interactions with proper documentation and escalation. Focus on meeting SLA targets, supporting Windows 11/Mac OS/Microsoft Office 365 and enterprise tools (ServiceNow, VPN, VMware View), and handling on-call coverage with compliance and security awareness.

Location: Reynoldsburg, OH (Hybrid)

Salary: $59,300.00–$77,805.00

Company

Victoria's Secret & Co. is a specialty retail brand recognized globally for lingerie and fashion.

What you will do

• Deliver Level 1 support during peak periods and Level 2 support for issues requiring in-person and remote assistance.
• Analyze software and hardware performance issues and resolve multi-layer problems with other business groups.
• Create, properly document, categorize, and close support interactions; escalate when needed.
• Provide on-call support after hours and weekends per the rotation schedule.
• Deploy hardware and install customized software; complete lower-complexity project-related tasks within the building.
• Maintain incident-space knowledge and ensure awareness/escalation of compliance and security-related issues.

Requirements

• 2–4 years of related experience and a high school diploma (or equivalent).
• Ability to sit/stand/walk continuously and perform physical tasks including lifting up to 20 pounds frequently.
• Ability to view/focus on a computer monitor for multiple hours.
• Clear communication in English.
• May require occasional travel.
• Regular and punctual attendance.

Culture & Benefits

• 401(k) savings plan with company match.
• Medical, dental, vision, and pharmacy coverage; paid parental leave.
• Tuition reimbursement and commuter benefits.
• Merit increases and performance bonuses, plus employee stock purchase program.
• Merchandise discounts and on-the-spot recognition and rewards.

Hiring process

• Application review followed by interviews to assess support experience and communication skills.
• Evaluation of fit for Level 1/Level 2 support responsibilities and SLA/on-call expectations.