Automotive (Mechanical) Claims Adjuster

Location: Work from home; remote. Monday–Friday schedule with required hours from 8:00 a.m. to 1:00 p.m. every other Saturday.

Salary: $57,000–$77,000 per year, plus eligibility for an annual performance-based incentive.

Company

hirify.global provides insurance and protection products intended to give customers financial security and peace of mind.

What you will do

• Handle a high volume of incoming automotive claims calls, open new claims, and answer contract coverage questions.
• Collect, review, and verify claim documents and request additional information, photographs, or inspections when needed.
• Authorize claims after ensuring all required approvals and documentation are complete.
• Provide follow-up information, claim status updates, and web instructions to customers.
• Manage escalated cases, disputes, and complaints while maintaining service and claim-handling performance metrics.
• Participate in claims audits, coaching, one-on-one meetings, and development plans.

Requirements

• High school diploma or GED.
• Automotive technical education or equivalent technical knowledge and work experience.
• Automotive technician, service advisor, automotive parts, dealership, repair facility, or automotive warranty claims experience.
• Strong written and verbal communication, customer service, problem-solving, organization, mathematical, and multitasking skills.
• Ability to use Microsoft Office Suite, specialized software, calculators, and office equipment.
• Ability to work flexible hours, including the required every-other-Saturday schedule.

Nice to have

• Three or more years of experience handling automotive claims for an automotive warranty company.
• Three or more years of experience as an automotive technician or service drive advisor.
• Three years of experience with mechanical inspections.
• ASE Certification.
• Typing speed of at least 30 words per minute and experience with multi-line phone systems.

Culture & Benefits

• Remote work from home in a normal office environment.
• Health, dental, and vision insurance, mental health benefits, and an employee assistance program.
• Paid time off, paid parental leave, short-term disability, and a cultural observance day.
• Healthcare account contributions, a pension plan, and a 401(k) plan with company matching.
• ProHealth Rewards offers wellbeing activities with cash rewards.