Claims Analyst Leave & Disability

Location: Hybrid; must reside near a Voya location in the United States — Minneapolis, MN; Windsor, CT; Atlanta, GA; or Charleston, SC.

Salary: $45,180–$75,300 USD annually.

Company

hirify.global provides financial services and supports individuals and communities in pursuing better financial futures.

What you will do

• Analyze and determine claim payments accurately and within required timelines.
• Make decisions on non-complex short-term disability claims and other paid leave claims.
• Guide claimants through leave processes with empathy, clarity, and regulatory compliance.
• Communicate professionally with claimants and internal and external stakeholders by phone and email.
• Manage assigned work queues within defined service-level agreements.
• Participate in team problem-solving, continuous improvement, and additional projects.

Requirements

• At least 1 year of experience in FMLA or unpaid leave claims management.
• At least 2 years of experience in short-term disability or paid leave claims management.
• Experience with medical and vocational management.
• Strong decision-making, critical thinking, customer service, interpersonal, written, and verbal communication skills.
• Proficiency in Microsoft Office 365, including Outlook, with strong attention to detail and time-management abilities.
• Ability to collaborate cross-functionally in a fast-paced environment.

Nice to have

• Bachelor’s degree.

Culture & Benefits

• Health, dental, vision, and life insurance plans.
• 401(k) savings plan with company matching contributions of up to 6%.
• Employer-paid retirement plan with a 4% cash balance contribution.
• Tuition reimbursement of up to $5,250 per year.
• Paid time off, paid company holidays, a flexible Diversity Celebration Day, and 40 hours of paid volunteer time annually.