Account Manager (Apparel)

TL;DR

Account Manager (Sales): Managing and growing client accounts within the apparel decoration industry with an accent on client retention, onboarding, and relationship building. Focus on delivering tailored solutions, managing Salesforce CRM, and identifying new business opportunities within existing accounts.

Location: Remote, must align with Eastern Time (Miami, FL schedule)

Company

hirify.global is a professional outsourcing partner that matches skilled talent with global clients across various industries.

What you will do

• Grow and retain client accounts as the primary post-sale point of contact.
• Collaborate with the Sales team to onboard and integrate new clients.
• Ensure timely delivery of solutions based on specific customer needs and objectives.
• Manage client queries and identify expansion opportunities among existing customers.
• Maintain accurate records and track key account metrics using Salesforce CRM.
• Handle challenging client requests and resolve issue escalations as needed.

Requirements

• Strong written and spoken English proficiency.
• Excellent presentation and communication skills.
• Proven experience in customer service and account management.
• Ability to work Monday to Friday, 9am to 6pm Eastern Time.
• Strong analytical and problem-solving abilities regarding data and numbers.
• High attention to detail and a collaborative mindset.

Nice to have

• Bachelor's Degree in Business Administration, Economics, Management, or Communications.
• 2+ years of previous sales or customer-facing experience with a proven track record.
• Hands-on experience with Salesforce CRM.

Culture & Benefits

• Permanent work-from-home arrangement.
• Health insurance coverage for eligible locations.
• Immediate hiring process for qualified candidates.