SMB Account Manager (Fintech)

TL;DR

SMB Account Manager (Fintech): Nurturing relationships and driving growth for a multi-million dollar customer base with an accent on product education, cross-selling, and strategic business advice. Focus on identifying expansion opportunities, managing complex customer pipelines, and acting as an internal advocate to ensure merchant success.

Company

hirify.global is a global technology company building integrated solutions to increase access to the economy through brands like Square, Cash App, and Afterpay.

What you will do

• Grow and retain a multi-million dollar GPV customer base.
• Understand customer needs to help achieve their business goals through Square products.
• Cross-sell and upsell new features by discovering and nurturing customer leads.
• Strategically address customer concerns and resolve issues effectively.
• Collaborate with Sales, Support, and Product teams to optimize the customer experience.
• Specialize in a specific product or process to support account management peers and provide feedback to PMs.

Requirements

• 2-3 years of experience in Sales or Account Management.
• Proven track record of managing a pipeline to achieve revenue targets.
• Strong interest in business operations and strategy.
• Excellent organizational, analytical, and communication skills.
• Entrepreneurial spirit and passion for technology serving small and medium businesses.
• BA/BS degree or equivalent relevant experience.

Nice to have

• Experience with Salesforce.

Culture & Benefits

• Remote work environment.
• Comprehensive medical insurance.
• Flexible time off policies.
• Retirement savings plans.
• Modern family planning support.