Lead Digital Product Manager (AI)

TL;DR

Lead Digital Product Manager (AI): Leading the Falcon Guide initiative to build an AI-assisted guided discovery and conversion system with an accent on personalization and agentic buying experiences. Focus on evolving the platform from rules-based conversion to a full agentic operating model integrating Charlotte AI.

Location: Remote (USA)

Salary: $110,000 - $160,000 per year

Company

Global leader in cybersecurity protecting organizations through an advanced AI-native platform processing trillions of events daily.

What you will do

• Own the end-to-end product roadmap for Falcon Guide, evolving it from guided discovery to a fully personalized agentic operating model.
• Define and track critical performance metrics including task-completion rate, latency, cost per action, and time to value.
• Partner with UX Design, Engineering, and Digital Intelligence to build reusable AI platform capabilities and agent architectures.
• Align trial-funnel and personalization touchpoints with the broader conversion motion and PLG strategies.
• Coordinate content structure and citation architecture to optimize for AI discoverability and share-of-voice.
• Represent the product's priorities and performance to senior executive leadership.

Requirements

• 8+ years of relevant product management experience.
• Experience building guided-discovery, recommendation, personalization, or conversational customer-facing products.
• Proven expertise in utilizing AI technologies and understanding of agent architectures (planning, memory, tool use, orchestration).
• Experience taking products from 0 to 1 and scaling them.
• Ability to influence cross-functional teams (engineering, GTM, design) without direct authority.
• Must be based in the USA.

Nice to have

• Recent experience shipping agentic products within the last 12–18 months.
• Experience with personalization platforms like Adobe Journey Optimizer or Adobe Target.
• Background in B2B or PLG trial conversion motions.
• Prior experience working for a SaaS security company.

Culture & Benefits

• Market leading compensation and equity awards.
• Comprehensive physical and mental wellness programs.
• Competitive vacation and holiday policies.
• Paid parental and adoption leaves.
• Professional development opportunities for all employees.
• Vibrant office culture with world-class amenities.