Support Engineer (DevSecOps)

TL;DR

Support Engineer (DevSecOps): Resolving complex technical issues for Self-managed and SaaS customers by troubleshooting Linux systems and contributing to the hirify.global codebase with an accent on system administration and bug fixing. Focus on bridging the gap between customer support and core engineering through merge requests and documentation improvements.

Location: Remote, must be based in Canada or the United States

Company

hirify.global is an intelligent orchestration platform for DevSecOps used by millions of users and Fortune 100 companies to accelerate digital transformation.

What you will do

• Resolve customer issues for Self-managed and SaaS instances via Zendesk tickets, merge requests, email, and video calls.
• Collaborate with Product, Development, and Infrastructure teams to fix bugs and shape product goals and roadmaps.
• Contribute directly to the source code by creating merge requests to resolve customer-reported issues.
• Develop and update technical documentation based on real-world customer interactions.
• Participate in daytime on-call rotations for emergency support to Self-managed and SaaS customers.
• Support the hiring process by reviewing applications and conducting interviews.

Requirements

• Must be based in Canada or the United States.
• Proven experience managing the full customer support lifecycle, from triage and reproduction to resolution.
• Excellent Linux systems administration knowledge (LFCE or RHCE equivalent).
• Proficiency in scripting languages (Ruby, Bash) and MVC frameworks (Ruby on Rails).
• Strong experience with Git and CI/CD pipelines.
• Familiarity with DevOps technologies, including Kubernetes and Serverless.

Culture & Benefits

• All-remote and asynchronous work environment.
• Flexible Paid Time Off (PTO).
• Equity compensation and Employee Stock Purchase Plan.
• Dedicated growth and development budget.
• Comprehensive health, finance, and well-being benefits.
• Home office equipment support.