Support Engineer (DevSecOps)

Location: Remote in Canada or the United States

United States salary range: $86,500–$146,400 USD annually

Company

hirify.global provides an intelligent orchestration platform for DevSecOps used to improve developer productivity, operational efficiency, security, compliance, and software delivery.

What you will do

• Support self-managed and hirify.global.com SaaS customers through Zendesk tickets, merge requests, email, and video conferencing.
• Troubleshoot complex customer issues involving Linux systems, performance, logs, code, and hirify.global implementations.
• Collaborate with Product, Development, Infrastructure, Customer Success, and Sales to reproduce bugs, fix issues, and shape product priorities.
• Create and update technical documentation and improve support tooling and processes.
• Participate in weekday and weekend daytime on-call rotations for customer and incident support.
• Review applications and assessments and participate in interviews.

Requirements

• Experience managing customer-facing support cases from initial inquiry through triage, reproduction, bug reporting, and resolution.
• Excellent Linux systems administration knowledge equivalent to LFCE or RHCE.
• Ability to use scripting languages, preferably Ruby or Bash, and MVC frameworks, preferably Ruby on Rails.
• Experience with Git and CI/CD.
• Expertise in writing support content and communicating complex technical topics to people with different skill levels.
• Familiarity with DevOps methodologies and technologies such as Serverless and Kubernetes.

Culture & Benefits

• All-remote and asynchronous work environment.
• Flexible paid time off and parental leave.
• Health, financial, and well-being benefits.
• Equity compensation and employee stock purchase plan.
• Growth and development budget and home-office support.
• Distributed collaboration through pairing sessions, one-to-ones, coffee chats, and Slack conversations.