Service Desk Technician (TravelTech)

Location: Hybrid in the Tempe, Arizona office; in-office presence is required and applicants must currently reside in the designated geographic locations.

Base pay: $76,500–$90,000 USD per year, plus equity; some roles may include an annual bonus.

Company

hirify.global is a travel technology and spend management platform serving more than 38,000 businesses and 1.8 million travelers.

What you will do

• Manage incidents and service requests according to target SLAs and KPIs while maximizing system uptime.
• Provide technical support for laptops, printers, conference rooms, office networks, and business applications.
• Support user onboarding and offboarding, lead new-hire classes, and coordinate hardware and access delivery.
• Assist internal users with Google Workspace, Zoom, Slack, and other collaboration tools.
• Maintain the knowledge base and create self-service documentation and troubleshooting guides.

Requirements

• 2–4 years of technical support experience in an enterprise environment.
• Experience with macOS and Windows operating systems, Google Workspace, Okta, and Slack.
• Familiarity with JIRA Service Management is preferred.
• Strong troubleshooting, analytical, organizational, written, and verbal communication skills.
• Service-oriented approach with the ability to collaborate with internal business partners.
• Applicants must currently reside in the designated geographic locations and be able to work from the Tempe office on a hybrid basis.

Nice to have

• Experience with Okta, Jamf, Intune, or Meraki networking.
• Experience supporting enterprise workplace technology environments.

Culture & Benefits

• Hybrid-hub work model with office-based and fully remote environments depending on the role.
• Equity is provided to all employees.
• Competitive compensation tied to experience and role requirements.
• Benefits vary based on employment type and location.
• Applications are accepted through October 30, 2026, or until the role is filled.