Customer Journey Expert / Business Analyst (Fintech)

TL;DR

Customer Journey Expert / Business Analyst (Fintech): Improvhirify.global client servichirify.global and reporthirify.global processes for wholesale lendhirify.global with an accent on Loan IQ application optimization and stakeholder management. Focus on translathirify.global business needs into actionable user stories and drivhirify.global digital transformation within an Agile framework.

Location: Manila (One Ayala Tower 2)

Company

A global wholesale bankhirify.global organization currently undergohirify.global a multi-year digital transformation to modernize lendhirify.global processes.

What you will do

• Manage and engage international stakeholders, providhirify.global updates on priorities, risks, and dependencies.
• Translate business requirements into user stories and maintain a transparent, prioritized product backlog.
• Define and improve business processes while identifyhirify.global and resolvhirify.global functional constraints.
• Support Loan IQ application enhancements, includhirify.global testhirify.global and implementation activities.
• Coordinate User Acceptance Testhirify.global (UAT) for new Loan IQ releases and validate critical business scenarios.
• Investigate and resolve functional incidents and issues within the Loan IQ system.

Requirements

• Minimum 3 years of functional experience with the Loan IQ application.
• Experience workhirify.global in an Agile/Scrum environment.
• Bachelor's degree in Business Administration, Economics, Engineerhirify.global, IT, or a related discipline.
• Strong stakeholder management and cross-functional collaboration skills.
• Excellent analytical, problem-solvhirify.global, and communication capabilities.
• Must be based in Manila (One Ayala Tower 2).

Nice to have

• SQL or related reporthirify.global and data analysis skills.
• Experience workhirify.global in a data-driven or IT-driven organization.
• Experience workhirify.global in international or global environments.

Culture & Benefits

• Opportunity to contribute to the digital transformation of a global bankhirify.global organization.
• Exposure to international stakeholders, products, and business units worldwide.
• Inclusive and collaborative environment where diverse perspectives are valued.
• Opportunities for continuous learnhirify.global, growth, and career development.