IT Support Engineer (AI)

TL;DR

IT Support Engineer (Cloud/AI): Providing first-line technical support across a modern cloud-first environment with an accent on Google Workspace, Slack, and endpoint management. Focus on resolving user incidents, managing device provisioning, and maintaining ISO 27001 security standards.

Location: London

Company

hirify.global is a global AI-native consultancy that helps leading enterprises deliver AI into production at scale across various industries.

What you will do

• Act as the first point of contact for IT support requests using FreshService, ensuring tickets are prioritized and resolved.
• Support end users with Google Workspace, Slack, and Microsoft 365 account access, permissions, and troubleshooting.
• Manage user onboarding and offboarding, including device provisioning via SimpleMDM, Intune, and NinjaRMM.
• Provide basic technical support for laptops, mobile devices, and peripherals.
• Maintain ISO 27001 compliance through strict access control, asset management, and incident reporting.
• Develop and maintain the IT knowledge base to improve service consistency.

Requirements

• Practical exposure to IT support or technical problem-solving in a professional or academic environment.
• Working understanding of Windows and/or macOS and common workplace software.
• Ability to communicate clearly and professionally with users of varying technical ability.
• Experience following documented processes and using ticketing systems.
• Location: Must be based in London

Nice to have

• Experience with Google Workspace, Microsoft 365, or Slack administration.
• Familiarity with AWS, Azure, GitHub, or JetBrains products.
• Knowledge of information security standards, specifically ISO 27001.

Culture & Benefits

• Hands-on experience with professional IT service management and cloud platforms.
• Opportunity to start and build a long-term career in IT within an AI-focused environment.
• Exposure to a modern, security-conscious, cloud-first infrastructure.
• Collaborative environment working with AI experts serving global enterprise clients.