Deskside Support Analyst

Location: London, United Kingdom; hybrid role with onsite deskside support and up to 20% travel

Company

hirify.global Group is a Fortune 500 holding company operating across insurance, reinsurance, specialist advisory, and investment services, with offices in more than 20 countries.

What you will do

• Provide priority support for escalated end-user issues and assist users in person at the tech bar.
• Diagnose and resolve network, VPN, Wi-Fi, LAN, printing, hardware, and peripheral issues.
• Support laptops, thin clients, conference-room equipment, printers, and other office technology.
• Coordinate installations, moves, additions, changes, SOHO kit configuration, and shipments through ServiceNow.
• Participate in IT projects, on-call rotations, vendor coordination, and cross-team hands-and-eyes support.
• Create knowledge-base documentation and perform PC maintenance, repairs, analysis, and testing.

Requirements

• Solid experience supporting end users in a larger organization.
• Experience with Microsoft Managed Desktop laptops, Windows, macOS, Microsoft Office, Microsoft 365 endpoint management, and Intune.
• Experience with ServiceNow and JIRA for issue and project tracking.
• Experience with Cisco WebEx, audiovisual conference-room technology, TCP/IP, IP addressing, and WAN/LAN troubleshooting.
• Understanding of ITIL standards, desktop virtualization technologies, and strong communication and customer-service skills.
• Availability for up to 20% travel and onsite support in London is required.

Culture & Benefits

• 25 days of paid holiday plus bank holidays, with the option to buy or sell additional leave.
• Company pension scheme, private medical and dental cover, life assurance, travel insurance, and income protection.
• Season ticket loan and additional employee benefits.
• Flexible working patterns and opportunities for skills development and career growth.

Hiring process

• Complete a short application through the Apply Now process.
• Reasonable accommodations are available during application, interview, and employment stages.