Deskside Support Analyst (Insurance)

TL;DR

Deskside Support Analyst (IT Support): Providing priority technical support and operational maintenance for end-users within a corporate environment with an accent on escalated issue triage and hardware lifecycle management. Focus on resolving complex network, VPN, and AV conference room challenges while improving overall user productivity.

Location: London, UK (Hybrid)

Company

hirify.global is a Fortune 500 holding company specializing in insurance, reinsurance, specialist advisory, and investment operations globally.

What you will do

• Provide priority triage and hands-on support for escalated end-user technical issues.
• Manage hardware lifecycle including installation, moves, and repairs for laptops, peripherals, and printers.
• Troubleshoot and resolve network connectivity problems including VPN, Wi-Fi, and LAN access.
• Maintain and support AV conference room equipment and Cisco WebEx technology.
• Utilize ServiceNow and JIRA for ticket management and project tracking.
• Develop internal and self-service knowledge base documentation for best practice sharing.

Requirements

• Must be based in London, UK to support onsite needs (Hybrid).
• Strong experience supporting end-users within a large-scale corporate organization.
• Proficiency with Microsoft Managed Desktop, O365, and Intune.
• Technical knowledge of MacOS, Windows OS, and TCP/IP addressing.
• Experience with Cisco WebEx and AV conference room hardware.
• Ability to participate in an on-call rotation and travel up to 20%.

Culture & Benefits

• Competitive starting salary with an annual bonus.
• 25 days paid holiday plus Bank Holidays, with options to buy or sell extra leave.
• Comprehensive benefits including private medical, dental cover, and life assurance.
• Strong company pension scheme, travel insurance, and season ticket loans.
• Significant opportunities for skill development and career growth.