IT Support Engineer Apprentice

TL;DR

IT Support Engineer Apprentice (IT Support): Launching an IT career by supporting macOS devices, SaaS platforms, and workplace technology with an accent on hardware troubleshooting, user onboarding, and system maintenance. Focus on building foundational engineering skills through structured learning and hands-on support in a fast-paced crypto trading environment.

Location: Must be based in London (Hybrid)

Salary: £32,000 per annum

Company

hirify.global is a global crypto trading and investment firm with over a decade of experience in digital assets, providing market access and liquidity solutions to institutional clients.

What you will do

• Resolve hardware, software, connectivity, and access issues for colleagues.
• Set up and support laptops, user accounts, and workplace technology.
• Assist with cloud-based tools and software across the business.
• Support employee onboarding, device management, and routine maintenance.
• Maintain accurate support tickets, equipment records, and technical documentation.
• Explore the application of AI, scripting, and automation to improve IT support workflows.

Requirements

• Must be based in London or able to work from the London office.
• A-Levels or an equivalent qualification.
• Genuine interest in technology and problem-solving.
• Basic familiarity with computers and everyday software.
• Strong attention to detail and clear communication skills.
• Professionalism and a willingness to learn and take feedback.

Culture & Benefits

• Collaborative culture founded on integrity, innovation, and performance.
• Comprehensive benefits including healthcare, dental, vision, and retirement planning.
• 30 days of holiday per year.
• Free lunches provided when working from the office.
• Hybrid working pattern.
• Corporate and Social Responsibility program with charity matching and volunteer days.