IT Support Specialist

TL;DR

IT Support Specialist (System Engineering): Providing first and second line technical support for desktop, server, and network infrastructure with an accent on ISO 27001 compliance and Active Directory management. Focus on resolving hardware and software issues, maintaining system documentation, and ensuring high-quality service delivery within a high-pressure environment.

Location: Office based in Wallingford, Oxfordshire, UK

Company

hirify.global acquires and manages software companies providing mission-critical enterprise solutions across various vertical markets as part of the Jonas Software group.

What you will do

• Manage and service first and second line support tickets according to ISO 27001 compliance standards.
• Provide technical support for Desktop, Server, Active Directory, Networking, Telecommunications, and Cloud Services.
• Build client computer systems from scripts and troubleshoot hardware and software issues.
• Create and update technical playbooks, maintenance plans, and system documentation.
• Carry out routine network maintenance, including backup and patch management.
• Collaborate with senior team members and 3rd line engineers on technical projects and ticket escalations.

Requirements

• Location: Must be based in or able to commute to Wallingford, Oxfordshire
• Good knowledge of Networks and Microsoft Windows Active Directory environments.
• Knowledge of ISO 27001 requirements.
• Possession of or currently working towards IT certifications/qualifications.
• Excellent communication skills and a logical approach to problem-solving.

Nice to have

• Previous experience in an IT helpdesk role.

Culture & Benefits

• Opportunity to grow within a large global network of over 65 distinct software brands.
• Exposure to a wide range of new technologies and technical skills.
• Collaborative team environment with a focus on professional delivery.
• Standard full-time employment with a 37.5-hour work week.