обновлено 7 дней назад
Junior IT Support Specialist (Microsoft Windows/Active Directory)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Junior IT Support Specialist (Microsoft Windows/Active Directory): Providing first- and second-line internal IT support across desktop, server, Active Directory, networking, telecommunications, and cloud services with an accent on ISO 27001-compliant processes, troubleshooting, and documentation. Focus on resolving helpdesk tickets, building and maintaining computer systems, escalating complex issues, and supporting network maintenance in an office-based environment.
Location: Office-based in Wallingford, Oxfordshire, United Kingdom
Company
acquires, manages, and builds enterprise software companies serving a range of vertical markets as part of Jonas Software and Constellation Software.
What you will do
- Provide first- and second-line internal IT support through the helpdesk, email, telephone, and in-person channels.
- Manage, troubleshoot, resolve, and escalate support tickets within defined timeframes.
- Build client computer systems from scripts and support hardware, software, and system upgrades.
- Maintain documentation, create playbooks, and record processes for internal use.
- Perform network maintenance, including backup and patch management.
- Work with senior team members on IT projects and support services across multiple businesses.
Requirements
- Junior-level profile with an interest in technology and willingness to learn new systems.
- Good knowledge of networks and Microsoft Windows Active Directory environments.
- Knowledge of ISO 27001 requirements and procedures.
- IT qualification completed or in progress.
- Strong communication, problem-solving, prioritization, attention to detail, and teamwork skills.
- Ability to work independently, meet deadlines, and explain complex technical solutions to end users.
Culture & Benefits
- Full-time regular position with 37.5 scheduled hours per week.
- Work in a busy internal support environment across a portfolio of software businesses.
- Follow defined ISO 27001 standards, procedures, and playbooks.
- Collaborate with internal support colleagues and senior engineers.
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