Enterprise Customer Success Manager (SaaS)

Location: Remote

Company

hirify.global provides a platform supported by a Customer Success organization focused on customer adoption, retention, and expansion.

What you will do

• Manage a portfolio of customers and own long-term success across the customer lifecycle.
• Coordinate Product, Support, Implementation, clinical, operational, and executive stakeholders to keep initiatives on track.
• Define success goals, drive product adoption and platform utilization, and identify upsell opportunities.
• Own renewals end-to-end, including commercial negotiations and forecasting renewal risk.
• Support onboarding and training while developing scalable, personalized post-implementation engagement strategies.
• Identify account risks, manage escalations, communicate customer needs internally, and maintain accurate CRM records.

Requirements

• 5+ years of experience in SaaS Customer Success, Account Management, or another client-facing role involving a high volume of clients.
• Experience with renewals, upsells, commercial conversations, and negotiations.
• Strategic, proactive, resourceful, and accountable approach to achieving outcomes.
• Strong relationship-building and communication skills, including executive presence.
• Ability to navigate complex organizations, influence stakeholders, and collaborate across teams.
• Strong CRM hygiene and documentation habits; HubSpot experience is a plus.

Nice to have

• Interest in or connection with ABA, special education, or healthcare.
• Experience with a mission-driven company, such as an education, healthcare, or nonprofit-adjacent SaaS organization.
• Experience working remotely with effective time management, proactive communication, cross-team collaboration, and ownership of outcomes.

Culture & Benefits

• Remote work environment.
• Teamwork and shared enthusiasm are core parts of the culture.
• Occasional opportunities to join the revenue team in an office.