Customer Success Manager, Enterprise (SaaS)

Location: Fully remote within the UK

Company

hirify.global is a high-growth SaaS company using camera technology, AI, machine learning, and telematics to improve fleet safety, operational visibility, and business efficiency.

What you will do

• Own the success of a portfolio of high-impact enterprise customers from implementation through long-term value delivery.
• Gather customer requirements, operational priorities, and success KPIs, then create implementation briefs for the ProServe team.
• Design platform setups that support immediate and sustained customer value.
• Monitor platform usage, performance data, and operational indicators to drive adoption and ROI.
• Lead data-backed QBRs and recommend corrective actions when usage or customer goals are misaligned.
• Partner with Product, ProServe, and Support while advising senior managers, directors, and C-level stakeholders.

Requirements

• 7+ years of experience in B2B SaaS, Customer Success, Solutions Consulting, or Technical Account Management.
• Experience building trusted relationships and delivering value for large enterprise customers.
• Strong understanding of data, platform configuration, and customer ROI drivers.
• Strong technical aptitude and confidence making changes within a software platform.
• Excellent communication skills across operational, senior, and board-level stakeholders.
• Ability to work autonomously in a lean, fast-paced environment and continuously improve processes.

Nice to have

• Experience in fleet management, telematics, logistics, or compliance technology.
• Experience with Salesforce, Power BI, or other reporting and data visualization tools.
• Experience with product feedback, product improvement, or implementation strategy.
• Exposure to GDPR, SOC 2, or ISO 27001-led customer environments.
• Experience with enterprise organizations of 500+ employees or £100m+ in revenue.

Culture & Benefits

• Work with leading fleet operators to improve driver and fleet safety.
• Collaborative and ambitious environment with significant autonomy.
• Opportunity to influence enterprise customer success practices and make a visible impact.
• Opportunity to grow with the company as it expands its enterprise segment and enters new markets.