Sr. Customer Success Manager (Life Sciences)

TL;DR

Sr. Customer Success Manager (Life Sciences): Managing a portfolio of enterprise customers to ensure platform adoption and value realization with an accent on strategic account growth and retention. Focus on leading executive business reviews, mitigating churn, and aligning product capabilities with client workflows in the life sciences sector.

Location: Remote (opportunity to work from anywhere)

Salary: $100,000 – $120,000 per year + variable commission + stock options

Company

hirify.global provides a data and AI-driven platform designed to optimize healthcare information and accelerate an equitable drug development lifecycle.

What you will do

• Act as a strategic advisor for the largest and most complex enterprise accounts, owning the relationship end-to-end.
• Drive platform adoption, value realization, retention, and growth across Clinical or Medical & Commercial product lines.
• Lead executive business reviews to articulate ROI, KPIs, and strategic impact to senior stakeholders.
• Proactively identify churn risks and expansion opportunities within the account portfolio.
• Collaborate cross-functionally with Product, Engineering, and Sales to improve the customer experience and inform the product roadmap.
• Design and deliver tailored enablement and training sessions aligned with client use cases.

Requirements

• 5+ years of experience in Customer Success or Account Management within an Enterprise B2B SaaS environment.
• Proven track record of owning high-ARR accounts and engaging with senior executive stakeholders.
• Strong project management experience leading multi-threaded, high-priority initiatives.
• Experience with Life Sciences organizations, Medical Affairs, or Clinical experience is strongly preferred.
• Ability to manage renewals, mitigate risk, and identify expansion opportunities.

Culture & Benefits

• Flexible work hours and a global remote work policy.
• Comprehensive health insurance options and retirement plans.
• Generous paid time off and pre-planned company-wide wellness holidays.
• Health and charitable donation stipends.
• Access to impactful Business Resource Groups.