Customer Success Manager - French Market (Fintech)

Location: Paris, France; hybrid

Company

hirify.global provides an AI-powered spend management and procurement platform covering company cards, expenses, invoices, purchasing, and accounting automation.

What you will do

• Manage a portfolio of approximately 120–150 French-speaking mid-market customers.
• Build trusted relationships with Finance Managers, CFOs, Finance Directors, and other decision-makers.
• Guide onboarding, adoption, account reviews, success planning, and ongoing product usage.
• Monitor account health, identify churn risks, communicate customer ROI, and support renewals.
• Identify upsell and cross-sell opportunities in partnership with Account Managers.
• Share customer feedback with Product, Marketing, Sales, and Support teams and support feature adoption in the French market.

Requirements

• Fluent French and professional working proficiency in English are essential.
• Previous experience in Customer Success, Account Management, Client Management, or another customer-facing role.
• Consultative customer approach, strong ownership, autonomy, and relationship-building skills.
• Ability to use customer data to identify risks and opportunities and manage priorities across a high-volume portfolio.
• Excellent communication, organisation, and stakeholder management skills.
• Interest in customer experience, SaaS, and long-term customer partnerships.

Nice to have

• Experience in SaaS, fintech, payments, accounting, ERP, or financial software.
• Experience working with Finance, Accounting, or Operations teams.
• Experience with onboarding, adoption, retention, renewals, or expansion.
• Familiarity with Salesforce, HubSpot, Gainsight, Planhat, Intercom, or similar platforms.

Culture & Benefits

• Hybrid work with four remote days per month and three full remote weeks per year.
• Health insurance, mental health support, and a Gymlib wellbeing pass.
• Lunch partially funded through a Swile card.
• Latest Apple equipment and an international team spanning more than 35 countries.
• Culture focused on ownership, empowerment, growth, kindness, and inclusion.