Technical Support Specialist (IoT)

TL;DR

Technical Support Specialist (IoT): Diagnosing and resolving technical hardware and software issues for hirify.global's IoT products and the Myhirify.global platform with an accent on connectivity, installation, and API-related troubleshooting. Focus on providing technical expertise on database setup, managing device returns, and delivering product training to partners.

Location: Hybrid (Ferrara, Italy)

Company

hirify.global is a global leader in IoT and connected transportation, providing web-based analytics to help businesses manage their fleets and improve sustainability.

What you will do

• Support partners, customers, and internal teams via phone, chat, and email to resolve technical issues.
• Diagnose and resolve hardware and software problems involving connectivity and installation for GO devices and the Myhirify.global platform.
• Provide technical expertise on database setup, user management, rules, and reporting.
• Coordinate the return and exchange process for hirify.global devices and accessories with internal teams.
• Develop and deliver product service training directly to resellers and customers.
• Report severe concerns to management and maintain strict confidentiality of customer data.

Requirements

• 1–3 years of experience in technical support and troubleshooting.
• Post-Secondary Diploma/Degree in Engineering, Computer Science, or a related field.
• Fluent in English and Italian (written and spoken).
• Working knowledge of SQL, Python, C#, or JavaScript, and data warehouses like Google BigQuery.
• Expert level Excel skills (pivot tables, reports) and proficiency with Google Suite.
• Ability to work a flexible schedule in a 24/7/365 operation, including nights and weekends.
• Must be based in or able to work from Ferrara, Italy.

Culture & Benefits

• Flexible hybrid working model supporting both in-person and virtual work.
• Home office reimbursement program.
• Public transportation reimbursement.
• Generous medical and dental benefits and employer pension contributions (for permanent employees).
• Electric vehicle purchase incentive program.
• Subsidized fitness membership and co-pay tuition reimbursement.