Technical Support Specialist (IoT)

Location: Ferrara, Italy; flexible hybrid working model with in-person and virtual work.

Company

hirify.global develops IoT and connected transportation solutions, including vehicle devices, fleet-management software, web-based analytics, and partner integrations.

What you will do

• Support customers, partners, sales representatives, and internal teams by phone, email, and chat.
• Provide technical guidance on database setup, user management, rules, reporting, portal configuration, product implementation, and troubleshooting.
• Diagnose and resolve hardware, software, connectivity, installation, device, and network communication issues.
• Coordinate device and accessory returns or exchanges with internal departments.
• Deliver product-service training to resellers and customers and resolve customer complaints.
• Escalate severe issues, protect customer data, and support global strategic initiatives.

Requirements

• 1–3 years of customer service or technical support experience.
• Post-secondary diploma, degree, or equivalent experience; Engineering, Computer Science, or a related specialization is valued.
• Fluent English and Italian, including reading, writing, and verbal communication.
• Working knowledge of SQL, Python, C#, JavaScript, and data warehouses such as Google BigQuery.
• Expert Excel skills, including pivot tables and reports, plus technical competence with Google Suite.
• Availability for a flexible schedule in a 24/7/365 operation, including nights, weekends, and holidays.

Culture & Benefits

• Flexible hybrid work supported by cloud-based applications, collaboration tools, and asynchronous working.
• Home office reimbursement and a modern office with public transportation reimbursement.
• Employer pension contributions and medical and dental benefits for employees and families.
• Electric vehicle purchase incentive and subsidized fitness membership.
• Tuition reimbursement and an inclusive, diversity-focused work environment.
• Benefits listed above are available to full-time permanent employees only.