Customer Retention Specialist - German (SaaS)

Location: Berlin, Germany

Company

hirify.global provides an automated endpoint management platform that helps IT teams and managed service providers improve visibility, security, productivity, and cost efficiency.

What you will do

• Manage a portfolio of past-due accounts, drive payment recovery, and reduce aging balances.
• Maintain accurate account records and activity logs in Salesforce.
• Resolve billing disputes and invoice discrepancies with Finance.
• Manage renewals, identify at-risk contracts, and develop plans to protect subscription revenue.
• Lead customer conversations about payment and contract concerns while preserving the customer relationship.
• Track recovery, outreach, and renewal-save KPIs and improve collections and renewal processes.

Requirements

• 1–3 years of experience in collections, accounts receivable, renewals, or customer success, preferably in a B2B SaaS environment.
• Fluent German and English communication skills.
• Experience managing an account portfolio with minimal day-to-day oversight.
• Strong consultative communication, analytical thinking, organization, and prioritization skills.
• Ability to work against SLA-driven targets and manage competing priorities.
• Salesforce experience is preferred.

Culture & Benefits

• Lunch covered three times per week at the office.
• Corporate benefits platform with discounts from brands including Expedia, FitX, and Zalando.
• Training platform for professional development.
• International and intercultural work environment.
• Office located in central Berlin near Alexanderplatz and public transit.
• Visa sponsorship is not available for this position.