Senior Partner Success Manager

Location: Hybrid role based in Berlin, Germany, with regular work from the Berlin Mitte office

Salary: €110,000–€125,000 base per year, plus variable pay and equity

Company

hirify.global provides technology and services that help cities and transportation agencies build smart, data-driven public transportation networks.

What you will do

• Own the success of transportation systems across a portfolio of DACH partner cities.
• Serve as the primary contact for executive city, agency, and operator leadership.
• Drive renewals, contract expansions, and upsells through senior-stakeholder negotiations.
• Advise partners on service improvements using hirify.global’s on-demand, paratransit, Citymapper, and other platform capabilities.
• Analyze service performance data and turn complex datasets into strategic decisions that improve quality, efficiency, and growth.
• Represent partner needs internally and collaborate cross-functionally on new products and capabilities.

Requirements

• 7+ years of relevant client-facing experience in consulting, customer success, or a high-growth technology company.
• Strong quantitative and data analysis skills, with the ability to use data to guide strategic decisions.
• Experience building relationships and handling complex, politically sensitive situations.
• Empathetic, collaborative, entrepreneurial, reliable, and self-motivated approach.
• German fluency at C2 or native level is required.
• English fluency is required.

Nice to have

• Additional language skills.

Culture & Benefits

• Hybrid work from a centrally located office in Berlin Mitte.
• Company pension scheme with a 20% employer contribution.
• Urban Sports Club membership.
• 30 vacation days per year.
• Weekly team lunch and breakfast.