Director, Sales, AI (CCaaS)

TL;DR

Director, Sales, AI (CCaaS): Leading the Japan Agentic Sales and Presales teams to drive revenue growth for advanced AI and CXone solutions with an accent on conversational AI, IVA, and agent assistance. Focus on developing strategic territory plans, cultivating key client relationships, and managing high-performing teams in a hyper-growth environment.

Location: Must be based in Tokyo, Japan

Company

A global innovation powerhouse and market leader in AI, cloud, and digital customer experience (CX) software used by 85 of the Fortune 100 corporations.

What you will do

• Lead and manage the Japan Agentic Sales and Presales teams to exceed revenue targets.
• Develop and execute strategic territory plans for advanced AI solutions and the CXone platform.
• Identify new business opportunities and build relationships with key digital solutions clients.
• Collaborate with cross-functional teams to ensure alignment with go-to-market sales initiatives.
• Analyze market trends and customer needs to inform sales strategies and product development.
• Manage team composition, including recruitment and performance reporting.

Requirements

• Must be based in Tokyo, Japan.
• 3+ years of experience in sales leadership roles within AI, digital solutions, or the CCaaS space.
• 5+ years of experience as an individual contributor in enterprise software sales.
• Bilingual proficiency in English and Japanese is required.
• Proven track record of driving sales growth and exceeding targets.
• Ability to thrive in a fast-paced, high-volume, hyper-growth sales environment.

Culture & Benefits

• Fast-paced, collaborative, and creative work environment.
• Endless internal career opportunities across multiple roles, disciplines, and domains.
• Opportunity to work at a market-disrupting global leader.
• Commitment to equal opportunity employment.