Solutions & Customer Success Manager (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Solutions & Customer Success Manager (AI): Managing client relationships from implementation through managed services for conversational AI products with an accent on bridging clients and technical delivery teams. Focus on translating business challenges into solution requirements and driving adoption of Generative AI stacks.
Location: Tokyo, Japan
Company
is a global ecosystem company leveraging cutting-edge LLM technology to create conversational AI experiences across e-commerce, finance, and logistics.
What you will do
- Own client relationships from onboarding through go-live and managed services.
- Translate business challenges and use cases into clear technical solution requirements.
- Collaborate with Product and Engineering teams to design solutions and define SOWs.
- Serve as the primary point of contact, ensuring alignment on timelines and deliverables.
- Provide client feedback to the Product team to improve AI chatbot quality and UX.
- Drive the adoption of new AI features and optimize client outcomes.
Requirements
- Fluent Japanese for client-facing communication and stakeholder management.
- Business-level English for internal collaboration with global teams.
- 3+ years of experience in Customer Success or Technical Account Management.
- Proven ability in discovery, identifying pain points, and defining actionable requirements.
- Strong communication skills to bridge business and technical audiences.
- Interest or experience in AI, NLP, or conversational interfaces.
Nice to have
- Experience in presales or solutions consulting (SOW scoping, design workshops).
- Background with NLP or conversational AI products.
- Experience with enterprise or mid-market client environments.
- Familiarity with managed services delivery models.
Culture & Benefits
- Work at the cutting edge of LLM technology in the Japanese market.
- Opportunity to contribute to a high-scale "agentic Generative AI stack" codenamed Raptor.
- Collaborative environment with a multi-disciplinary team of engineers, PMs, and designers.
- Impactful role scaling AI solutions across 70 different business units.
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