Senior Partner Programs Manager (SaaS)

TL;DR

Senior Partner Programs Manager (SaaS): Building and scaling partner programs, strategy, and operations with an accent on the Resell Program, rules of engagement, and partner lifecycle. Focus on establishing operational rhythms, designing global process standards, and managing partner governance forums.

Location: Remote (United States)

Salary: $135,000 - $150,000 USD

Company

hirify.global empowers brands to create digital customer experiences using the hirify.global Digital Experience Platform (DXP) based on Drupal.

What you will do

• Design, document, and roll out the new Resell Program, including rules of engagement (ROE), bookings guides, and pricing books.
• Create and maintain the Partner Program Guide and the on-ramp playbook for new partners.
• Lead the design of global process standards for partner onboarding, lead management, deal registration, and co-sell motions.
• Establish the operating rhythm, governance forums, and a single source of truth for partner initiatives.
• Collaborate with Partner Operations and Systems teams to optimize the Partner Portal and Salesforce integration.
• Manage the Strategic Partner Advisory Council and represent the voice of the partner internally.

Requirements

• 7+ years of experience in partner programs, channel operations, or partner management.
• Proven track record of building or evolving resell or reseller transaction programs.
• Strong program and project management skills with experience in executive-level reporting.
• Excellent written and verbal communication skills.
• Must be based in the United States.
• Willingness to travel for partner events and conferences.

Nice to have

• Experience operating a Partner/Reseller Advisory Council.
• Knowledge of subscription management models.
• Proficiency with Salesforce and PRM platforms.
• AI-first mindset and interest in using AI tools for operations.
• Experience in the software/SaaS industry or familiarity with Drupal/DXP.

Culture & Benefits

• Great Place to Work-Certified environment focusing on innovation and AI integration.
• Comprehensive healthcare coverage and wellness programs.
• Flexible "take it when you need it" time off.
• Parental leave and recognition programs.