Managed Services Analyst II (Healthcare)

Location: Office location or remote within the USA; Monday–Friday, 8am–5pm Eastern Standard Time. Travel of up to 15% annually is required.

Salary: $21.63–$26.92 per hour.

Company

hirify.global provides cloud-based supply chain technology, analytics, services, and data automation solutions for healthcare providers, manufacturers, and distributors.

What you will do

• Serve as the operational point of contact between customers and internal service delivery teams.
• Analyze account health, service utilization, and operational dashboards to report insights and improve customer experience.
• Provide phone and email support, resolve problems, educate customers, and handle escalations.
• Manage daily workflows, meet KPI and QA standards, and accurately document work and customer interactions.
• Maintain team reference materials and support adoption of recommended practices.
• Train and mentor Level I Managed Services Analysts on customer communication and engagement standards.

Requirements

• High school diploma or equivalent and 1–2 years of experience.
• Technical knowledge of software products and proficiency with Microsoft Office Suite, especially Excel, Word, and PowerPoint.
• Strong customer support, communication, presentation, problem-solving, prioritization, and multitasking skills.
• Ability to follow documented processes, maintain attention to detail and integrity, meet KPI and QA standards, and escalate issues when necessary.
• Experience working in a team-oriented environment and ability to act as a resource for Level I analysts.
• Able and willing to work 8am–5pm Eastern Standard Time, Monday–Friday, and travel up to 15% annually.

Nice to have

• Experience with Salesforce or another CRM.

Culture & Benefits

• Health, vision, and dental insurance.
• Accident and life insurance.
• 401(k) matching and paid time off.
• Education reimbursement.