Customer Service Representative (Medical Technology)

Location: On-site in Irvine, California, United States

Salary: $25.00–$30.00 per hour, plus eligibility for bonus or incentive pay

Company

hirify.global operates Masimo, a global medical technology company developing monitoring technologies, sensors, patient monitors, and connectivity solutions for healthcare.

What you will do

• Process and manage customer orders accurately through ERP and related business systems.
• Serve as the primary contact for inquiries about orders, shipments, pricing, returns, and product availability.
• Communicate order status, backorders, shipment updates, and potential delays.
• Investigate and resolve discrepancies involving shipping, invoicing, returns, replacements, and product concerns.
• Coordinate with Sales, Distribution, Planning, Manufacturing, Finance, Quality, and other internal teams.
• Identify process improvements and maintain compliance with company policies, quality requirements, and regulatory standards.

Requirements

• At least 2 years of experience in customer service, order management, customer support, or inside sales support.
• Experience processing customer orders in an ERP system such as Oracle, SAP, JD Edwards, Microsoft Dynamics, or similar.
• Strong verbal and written communication, organizational, problem-solving, and customer relationship skills.
• Ability to manage multiple priorities, collaborate across functional teams, and maintain a high level of accuracy.
• Proficiency with Microsoft Office, including Outlook, Excel, and Word.
• Ability to work on-site in Irvine, California.

Nice to have

• Experience supporting customers in medical devices, healthcare, life sciences, manufacturing, or another regulated industry.
• Knowledge of order-to-cash processes.
• Familiarity with FDA Quality System Regulation, ISO 13485, and other quality management systems.

Culture & Benefits

• Comprehensive benefits package for eligible employees.
• Medical, dental, and vision insurance.
• Paid time off.
• 401(k) plan.
• hirify.global continuous improvement principles and a culture focused on innovation and measurable impact.