Customer Success Manager - France & Southern Europe (Digital Marketing)

TL;DR

Customer Success Manager (Digital Marketing): Managing client relationships, onboarding, and product adoption for enterprise brands with an accent on customer retention and renewal strategies. Focus on identifying expansion opportunities, reducing churn, and leveraging AI tools to streamline CX workflows.

Location: Hybrid; must be based in the UK (London) or Germany (Berlin, Munich)

Company

An autonomous CX platform unifying social marketing, commerce, and customer care for over 20,000 brands worldwide.

What you will do

• Serve as the primary point of contact for assigned accounts, building long-term relationships to ensure satisfaction and loyalty.
• Oversee and manage the onboarding process for new clients to ensure smooth and timely product adoption.
• Monitor usage rates and conduct regular training sessions to maximize platform value for clients.
• Develop retention strategies and manage the contract renewal process to mitigate churn risks.
• Identify and present upselling and cross-selling opportunities to expand client service portfolios.
• Gather client feedback and collaborate with product and service delivery teams for continuous improvement.

Requirements

• 3-5 years of experience in customer success or account management, preferably within the digital marketing industry.
• Fluent English and French language skills are essential.
• Proficiency with CRM and customer success tools such as Salesforce, Gainsight, or similar platforms.
• AI-first mindset with the ability to leverage AI tools to boost business efficiency and streamline workflows.
• Bachelor’s degree in Business, Marketing, Communications, or a related field.

Culture & Benefits

• Flexible working environment with unlimited Paid Time Off, sick days, and community service days.
• AI-first workplace with access to leading tools like ChatGPT, Claude, and Gemini.
• Comprehensive benefits package including private health insurance and pension.
• Professional growth opportunities within an international, agile, and open-minded team.
• Access to meetups, conferences, and a modern office in the heart of London’s Shoreditch.