Enterprise Customer Success Manager (AI)

TL;DR

Enterprise Customer Success Manager (AI): Driving measurable business value and retention for enterprise accounts in EMEA with an accent on outcome-oriented success metrics and strategic value realization. Focus on anchoring customers on ROI, reducing cost structures, and managing the French-speaking market.

Location: Must be based in the United Kingdom (remote) and work European business hours

Salary: £70,000 – £110,000 annual target

Company

AI-native startup focused on making visual storytelling accessible through an automated video production platform.

What you will do

• Own post-sale value realization for Enterprise customers in EMEA, translating sales intent into measurable business outcomes.
• Manage the full Enterprise CSM mandate, driving retention and expansion through documented ROI and strategic value.
• Lead onboarding, business reviews, and executive conversations directly in French for French-speaking accounts.
• Define and track outcome-oriented success metrics such as time-to-value, cost savings, and workflow adoption.
• Proactively assess churn risk and execute value re-anchoring and stakeholder alignment.
• Collaborate cross-functionally with Sales, Product, and Marketing to bridge time zones between EMEA and US teams.

Requirements

• Full professional fluency in French and English is required.
• Must be based in the United Kingdom.
• 3+ years of experience in Customer Success, Professional Services, or Consulting within a SaaS environment.
• Proven ability to manage enterprise accounts using business outcomes and metrics rather than just activity.
• Comfort operating independently across time zones with a primarily US-based team.
• Proficiency with CRM tools (Salesforce preferred) and data visualization/BI tools.

Nice to have

• Proficiency in German.
• Experience with AI tools and AI-native workflows.
• Experience in both PLG and sales-led enterprise CS motions.

Culture & Benefits

• Strategic, revenue-impacting function with high levels of ownership, autonomy, and accountability.
• Opportunity to be the first CS hire in the UK, helping define the operating model for EMEA scale.
• Fast-paced, AI-native startup environment leveraging modern tooling (Slack, Hex, AI assistants).
• Opportunity to work with world-leading companies to reimagine corporate video production.