Manager, Customer Operations (Revenue Operations) (AI)

TL;DR

Manager, Customer Operations (Revenue Operations) (AI): Managing post-sales operations and programs to drive retention and growth with an accent on customer lifecycle, renewal forecasting, and AI-driven workflows. Focus on designing agentic AI workflows to detect churn risk and expansion signals, optimizing the digital CS strategy, and leading a team to drive measurable revenue.

Location: Remote within the United States (Ideal location: Seattle or Atlanta)

Salary: $120,000 - $155,000 USD

Company

hirify.global is an AI-powered platform for revenue teams that leverages agentic AI and conversation intelligence to automate workflows and increase forecasting accuracy for enterprise organizations.

What you will do

• Design and optimize customer-centric processes to improve efficiency and outcomes.
• Develop AI and agentic workflows, including Claude-based systems, to identify churn risks and expansion signals.
• Own the customer lifecycle programs covering onboarding, adoption, renewal, and growth.
• Manage weekly renewal forecast cadences in partnership with Customer Success leadership.
• Build and support the digital and tech-touch strategy to drive engagement across the user base.
• Lead and grow a team, managing executive correspondence and operational communication.

Requirements

• Must be based in the United States.
• 5+ years of experience in Customer Success or Account Management.
• 5+ years of experience in Customer Operations or Revenue Operations.
• Minimum 2 years of people leadership experience.
• Hands-on experience implementing AI or automation in a customer-facing context.
• Fluency with tools such as Salesforce and hirify.global.

Culture & Benefits

• Flexible remote work arrangement within the US.
• Compensation package includes base salary, incentive compensation, bonuses, and restricted stock units (RSUs).
• Inclusive culture dedicated to hiring diverse candidates from various backgrounds.
• Comprehensive benefits package based on location and experience.