Senior Presales Engineer (Communications)

Location: Remote, based in Mexico; approximately 25% travel for in-person customer and team meetings.

Company

Twilio provides communications technology that enables businesses and developers to create personalized customer experiences.

What you will do

• Partner with Account Executives on opportunity qualification, product demonstrations, proofs of concept, RFPs, technical documentation, presentations, and enablement sessions.
• Lead technical discovery and recommend best-practice solutions using Twilio’s communications APIs.
• Design, demonstrate, and present solutions that address customer technical and business challenges.
• Build interactive product demonstrations for technical and nontechnical stakeholders.
• Independently manage low- to mid-complexity opportunities and lead small to medium technical projects.
• Contribute reusable demonstration materials, presentations, and knowledge to the Solutions Engineering community.

Requirements

• 5+ years of pre-sales experience with complex technical products, or 6+ years supporting technical products with customer-facing delivery or consulting experience.
• Excellent communication, presentation, storytelling, and customer relationship skills.
• Ability to understand customer communications needs and guide them toward technical solutions.
• Software development experience or working knowledge of backend technologies such as Java, C#, Node, Python, or PHP; web technologies such as JavaScript, HTML, CSS, React, Vue, or Angular; and REST APIs.
• Bachelor’s or Master’s degree in a technical discipline, or equivalent practical experience.
• Advanced English required.

Nice to have

• Familiarity with AWS, Google Cloud, Azure, and cloud application architecture.
• Experience in telecom, SIP, contact centers, or security.
• Experience with sales methodologies.

Culture & Benefits

• Remote-first work environment with occasional in-person team gatherings, functional off-sites, or customer meetings.
• Competitive pay and generous time off.
• Parental and wellness leave, healthcare, and a retirement savings program, with offerings varying by location.
• Opportunities for knowledge sharing, volunteering, and community support.

Hiring process

• Twilio uses artificial intelligence to support hiring administration, while hiring decisions are made by employees.
• The process includes formal interviews; recruitment is not conducted exclusively through text-based messaging applications.