Senior Sales Operations Manager (AI)

Location: San Francisco, California; hybrid work with at least three days per week in the office

Base salary: $145,800–$174,150 per year for candidates in the San Francisco Bay Area, plus potential bonus or sales incentive and RSUs.

Company

Fin, part of Salesforce and associated with hirify.global, develops Fin, an AI customer agent for always-on customer support across service, sales, and ecommerce.

What you will do

• Own and optimize sales operations processes, systems, and operating cadences.
• Build forecasting processes, pipeline reporting, quota models, attainment tracking, and performance insights with Sales and Finance.
• Develop dashboards covering funnel health, productivity, conversion, win rates, capacity, and revenue performance.
• Lead territory planning, segmentation, coverage, capacity analysis, and compensation planning.
• Translate business requirements into scalable CRM, BI, planning, compensation, and GTM systems.
• Lead cross-functional projects, improve data quality and automation, and provide executive-ready recommendations.

Requirements

• 5+ years of experience in Sales Operations, Revenue Operations, GTM Strategy, Sales Strategy and Operations, Business Operations, or a related field.
• Strong knowledge of forecasting, pipeline management, quota and territory planning, compensation, and sales performance metrics.
• Experience with CRM, BI, planning, compensation, or revenue technology systems, including Salesforce or comparable platforms.
• Advanced Excel or Google Sheets skills and experience with Tableau, Looker, Power BI, or similar reporting tools.
• Strong analytical, communication, stakeholder management, commercial judgment, and program leadership skills.
• Proof of eligibility to work in the United States is required.

Nice to have

• Experience in a high-growth technology or SaaS company.
• Experience partnering with Business Systems or Data Engineering teams.
• AI fluency and curiosity about applying AI, automation, and emerging tools to sales operations.

Culture & Benefits

• Hybrid working policy with flexibility to work from home.
• Benefits and resources supporting health, wellbeing, family, time away, and financial security.
• Potential corporate bonus or sales incentive and Restricted Stock Units.
• Open, accepting, inclusive, and non-discriminatory work environment.