Manager, Account Management (SaaS)

TL;DR

Manager, Account Management (SaaS): Leading a revenue-focused Account Management team to drive net revenue retention and expansion for campground partners with an accent on coaching, revenue growth, and strategic relationship management. Focus on optimizing NRR, utilizing HubSpot data for risk detection, and scaling high-value accounts.

Location: Must be based in the US. Priority given to candidates near Grand Rapids, MI or Denver, CO (Hybrid). Only candidates in specific states (CO, IA, IL, ME, MA, MI, NY, NC, OR, SC, TX, UT, VT, VA, WA) will be considered.

Salary: Base salary $95k–$130k; quarterly bonus up to 25% of base salary.

Company

Leading provider of reservation management software and a specialized marketplace for campgrounds and RV parks.

What you will do

• Own net revenue retention (NRR) and expansion targets for the team's full book of accounts.
• Coach Account Managers through regular 1:1 pipeline reviews and real-time call coaching using HubSpot and Attention.
• Identify risk and expansion opportunities by analyzing usage trends, SLA adherence, and NPS.
• Build and maintain direct strategic relationships with owners and executives at high-value accounts.
• Partner with Sales, Implementation, Support, and Product teams to ensure smooth onboarding and feature requests.
• Travel quarterly to meet key customers in person and represent the company at trade shows.

Requirements

• 2+ years of experience managing Account Management, Customer Success, or Sales teams in a fast-growing company.
• Proven track record of owning a quota, NRR target, or expansion numbers.
• Hands-on experience with HubSpot or a comparable CRM.
• Professional experience working in the software industry.
• Must reside in one of the following US states: CO, IA, IL, ME, MA, MI, NY, NC, OR, SC, TX, UT, VT, VA, or WA.

Nice to have

• Experience in outdoor hospitality, campgrounds, or adjacent industries (hospitality tech, leisure).
• Familiarity with seasonal revenue patterns.

Culture & Benefits

• Comprehensive medical, dental, vision, life, and disability insurance.
• 401(k) plan with employer match.
• Flexible and casual work environment.
• Employee camping credit to experience the product first-hand.