Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS/Enterprise): Managing a portfolio of Enterprise accounts to drive retention, expansion, and pipeline contribution with an accent on SMART goal development and strategic account planning. Focus on translating complex product capabilities into business value and proactively mitigating churn risk.

Location: Remote (United States). Highly preferred Eastern or Central Time Zone.

Salary: $100,000 - $125,000 USD

Company

hirify.global provides commercial operations software that unifies pricing, quoting, contracting, and communications to help businesses run more efficiently.

What you will do

• Manage a portfolio of Enterprise accounts as the primary relationship steward between customers and the company.
• Develop and track proactive, outcome-driven strategies based on SMART goals to ensure measurable value.
• Collaborate closely with Sales counterparts to drive account retention, expansion, and pipeline generation.
• Monitor engagement patterns and adoption gaps to identify and mitigate churn risks proactively.
• Translate sophisticated platform capabilities into clear, compelling business value for executive stakeholders.
• Partner cross-functionally with Product, Support, Professional Services, and Renewal Management teams.

Requirements

• 3–5 years of recent B2B SaaS experience in Customer Success or Account Management.
• Proven experience working within enterprise or complex mid-market environments.
• Ability to develop and execute success plans using SMART goal methodology.
• Strong interpersonal skills with the ability to engage both system admins and VP-level executives.
• Must be based in the United States.
• Preference for candidates in the Eastern or Central Time Zone.

Nice to have

• Experience with Revenue Lifecycle Management, CPQ, or contract management platforms.
• Familiarity with tools such as Gainsight, Salesforce, PowerBI, or Clari.
• Track record of directly contributing to expansion or renewal outcomes.
• Experience managing a book of business with 15+ simultaneous accounts.

Culture & Benefits

• Competitive base salary with a variable incentive pay component.
• Comprehensive medical and dental insurance.
• Flexible work options and remote-first environment.
• Culture focused on individual and team development where every voice is heard.