Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing strategic Enterprise accounts to ensure successful launch and long-term value realization with an accent on driving adoption, renewals, and strategic growth. Focus on uncovering new use cases, optimizing customer workflows within an AI-native platform, and collaborating cross-functionally to protect recurring revenue.

Location: Remote (United States or Canada (BC & ON only)). Must be based in the Pacific time zone.

Salary: $130,000 – $175,000 (USD) / 144,500 – 170,000 (CAD)

Company

hirify.global is an agentic web marketing platform that helps organizations build, manage, and optimize high-performing web experiences.

What you will do

• Build and maintain strong relationships with strategic Enterprise customers and key stakeholders.
• Guide customers toward meaningful wins using hirify.global’s AI-native website experience platform.
• Drive adoption of core features and implementation of best practices via success plans.
• Partner with Account Executives and Solutions Engineers to ensure a smooth onboarding experience.
• Execute the full renewal process to protect and grow recurring revenue (NRR).
• Provide customer insights to the business to enhance the product and Enterprise experience.

Requirements

• 3+ years of experience in Customer Success or Account Management within SaaS, digital experiences, or agency environments.
• Familiarity with CMS platforms, martech/analytics tools, and SEO fundamentals.
• Experience managing a book of accounts and balancing competing priorities.
• Strong technical aptitude to quickly learn and navigate complex web technologies and workflow tools.
• Proven track record of owning renewals and contributing to expansion revenue.
• Must have valid right to work authorization in the country of employment.

Culture & Benefits

• Equity (RSUs) in a growing, privately held company.
• Comprehensive medical, dental, and vision plans with most premiums covered.
• Generous leave: 12 weeks paid parental leave and a sabbatical program.
• 401(k) with 100% employer match up to $6,000/year (US).
• Flexible vacation, paid holidays, and an annual WIN bonus program.
• Monthly localized stipends for work and wellness expenses.