Customer Service (Fintech)

TL;DR

Customer Service (Fintech): Providing guidance and support to members using digital personal finance solutions with an accent on empathy and solution-oriented communication. Focus on handling high-volume inbound calls, onboarding new accounts, and coaching members through their financial journey.

Location: Remote (Must be based in the United States)

Salary: $16.00/hr

Company

hirify.global is a leading digital personal finance company providing personalized financial solutions including loans and debt consolidation.

What you will do

• Communicate with members via phone and email, providing care and empathy in every interaction.
• Listen to members' unique needs to provide effective financial solutions.
• Collaborate with the team to share knowledge and best practices.
• Accurately document member interactions and activity in the system.

Requirements

• Minimum 1 year of Customer Service experience in a call center or retail environment.
• High school diploma or equivalent.
• Availability for an 8-hour shift between 6am and 8pm.
• Ability to handle a high volume of inbound calls.
• Must be based in the United States.

Culture & Benefits

• 401(k) with employer match.
• Medical, dental, and vision insurance with HSA and FSA options.
• Competitive vacation and sick time, plus dedicated volunteer days.
• Up to $5,250 reimbursement for eligible education expenses.
• Wellness support through Employee Assistance Program, Talkspace, and fitness discounts.
• Commitment to diversity and inclusion through employee resource groups.