Customer Education Manager (AI)

TL;DR

Customer Education Manager (AI): Designing and scaling the end-to-end customer education system for an AI-native operating system for home service businesses with an accent on AI-driven content creation and scalable onboarding. Focus on building the training framework from scratch and enabling contractors to trust and adopt AI agents.

Location: On-site in San Francisco

Company

hirify.global AI is building an AI operating system for home service businesses (plumbing, HVAC, electrical) to replace manual workflows with AI agents.

What you will do

• Own and build the customer education function and its scalable system from the ground up.
• Design the overall framework and roadmap for the education system.
• Produce AI-native training materials, including video, job aids, and in-product guidance.
• Develop a certification program to make customer proficiency measurable.
• Analyze customer friction points and create targeted lessons to improve adoption.
• Connect complex trade workflows to the product's value proposition for contractors.

Requirements

• 4+ years of experience building training or instructional content used for tool adoption.
• Experience building education programs from scratch rather than just managing existing ones.
• Ability to independently produce content, including videos and interactive walkthroughs.
• AI-native approach, using tools like Claude daily to accelerate content production and analysis.
• Ability to quickly gain fluency in trade-heavy industries (HVAC, plumbing, electrical).
• Must be based in San Francisco for on-site work.

Nice to have

• Experience in home services or supporting tools like ServiceTitan.
• Startup experience.
• Spanish fluency.

Culture & Benefits

• Foundational role with the opportunity to write the company playbook for education.
• High-growth environment (millions in ARR in under a year).
• Equal-opportunity employer compliant with federal and state laws.