Lead AI Solutions Architect, Customer Success

Location: Zurich, Switzerland (flexible)

Company

hirify.global provides an AI-powered experience orchestration platform connecting people, systems, data, and AI for more than 8,000 organizations worldwide.

What you will do

• Define end-to-end AI solution architectures for large customer programs and strategic deployments.
• Design integrations between hirify.global Cloud, AI services, enterprise applications, data platforms, and third-party technologies.
• Establish standards for scalability, resilience, security, maintainability, and operational readiness.
• Lead architecture workshops, technical design sessions, and governance throughout delivery.
• Design AI use cases including virtual agents, agent copilots, knowledge systems, workflow automation, and analytics solutions.
• Advise enterprise architects and technical stakeholders, mentor consultants, and contribute to reusable architectures and presales activities.

Requirements

• 7+ years of experience in solution architecture, technical consulting, or enterprise software delivery, including at least 3 years focused on AI or conversational/CX platforms.
• Hands-on familiarity with hirify.global Cloud or comparable CCaaS/CPaaS platforms, including routing, digital channels, and developer APIs.
• Production experience designing and deploying virtual agents, LLM-based copilots, knowledge management systems, or predictive analytics solutions.
• Strong understanding of AWS, GCP, or Azure architecture patterns, REST/GraphQL APIs, event streaming, and identity and security protocols.
• Experience leading design sessions, preparing technical documentation, and presenting to senior technical and non-technical stakeholders.
• Familiarity with responsible AI, data governance, security-by-design, scope management, and customer relationship management in professional services environments.

Nice to have

• Industry experience in telecommunications, financial services, or airlines.

Culture & Benefits

• Work with AI-powered technology used by more than 8,000 organizations worldwide.
• Flexible-first ways of working within a global team.
• Mentorship, learning programs, leadership development, and education support.
• Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored employee and family programs.

Hiring process

• Application review by Talent Acquisition and the hiring team.
• Zoom interview followed by meetings with the hiring manager and interview team.
• Usually no more than five interviews before final steps are communicated.