Service Desk Analyst

Location: Hoorn, Netherlands

Company

hirify.global provides the iBabs product suite and related client services.

What you will do

• Provide first-line support to clients by phone and email in line with service-level agreements.
• Resolve customer inquiries and technical issues related to the iBabs product suite.
• Escalate complex issues to the appropriate teams for investigation and resolution.
• Monitor current and future AWS platforms, test new features and releases, and update documentation.
• Lead back-office product tasks and provide deeper-level technical support.
• Collaborate with colleagues to maintain a high level of customer satisfaction.

Requirements

• English and Dutch communication skills are required.
• Broad knowledge of information and communication technologies.
• Strong problem-solving, multitasking, prioritization, and attention-to-detail skills.
• Proactive, flexible, and customer-centric approach.
• Availability for shifting working hours and evening shifts.

Nice to have

• Knowledge of procedures within governmental organisations.

Culture & Benefits

• Advanced-level Service Desk environment.
• Opportunity to develop expertise across multiple products and technical support areas.
• Work includes collaboration between customers, the Service Desk, and the product team.