Technical Product Support Engineer III (Semiconductor Equipment)

Location: Dresden, Germany; Grenoble, France; Leixlip, Ireland; Nijmegen, Netherlands; or Villach, Austria. The role requires travel 50% of the time. Relocation is not eligible.

Salary: €70,400–€96,800 per year, depending on location, grade, knowledge, skills, experience, and internal equity.

Company

hirify.global develops materials science and engineering solutions, equipment, and services used in semiconductor chips and advanced displays.

What you will do

• Provide technical support for customer escalations, fleet performance, system installations, improvement programs, and upgrades.
• Act as the technical escalation point between customers and internal divisions, supporting field engineers, technicians, and product support personnel with diagnosis, troubleshooting, repair, and debugging.
• Support alpha and beta site installation, operation, calibration, servicing, and testing of new hardware, software, processes, and engineering tools.
• Initiate and review engineering change orders, validate supporting data, and communicate fixes and follow-up actions to field teams.
• Generate and present system performance metrics, including MTBF, MTBI, availability, process data, and input/output spending analysis.
• Create and review technical documentation, support plans, system upgrade materials, CENs, and BKMs, and present improvements to customers.

Requirements

• Conceptual and practical expertise in the relevant technical discipline, with basic knowledge of related disciplines.
• Knowledge of best practices and how the function integrates with other areas.
• Ability to solve complex problems using multiple sources of information and apply judgment to existing solutions.
• Ability to explain difficult or sensitive technical information and build consensus.
• Ability to act as a resource for less experienced colleagues and lead small projects.
• Availability to travel 50% of the time.

Culture & Benefits

• Supportive work culture focused on learning, development, and career growth.
• Comprehensive employee benefits supporting health and wellbeing.
• Potential eligibility for bonus and stock award programs, where applicable.
• Regular employment with full-time hours.