Customer Support Engineer

Location: Rotterdam, Netherlands; hybrid workplace

Salary: €52,000–€65,000 annually, plus eligible incentive compensation

Company

Industrial software organization developing a low-code platform and technologies that support digital transformation across global markets.

What you will do

• Take ownership of platform and product issues affecting customer applications and deployments.
• Investigate, reproduce, and resolve reported issues by identifying root causes and suitable solutions.
• Communicate issues clearly to R&D, Product Management, and Technical Account Management stakeholders.
• Prioritize incidents according to severity and customer business impact while meeting Service Level Agreements.
• Manage customer expectations and make independent decisions with minimal direction.

Requirements

• Bachelor’s degree in Information Systems, Engineering, Computer Science, or an equivalent field.
• Excellent written and verbal English communication skills.
• Strong problem-solving, analytical, organizational, and time-management skills.
• Understanding of and curiosity about programming languages, software integration, relational databases, or cloud technologies.
• Ability to work independently and engage directly with customers to resolve technical challenges.

Nice to have

• Experience in customer-facing technical support, consultancy, or a related role.
• Knowledge of cloud platforms such as AWS or Azure.

Culture & Benefits

• Hybrid work built around flexibility, trust, and autonomy.
• Collaboration within an open, diverse, and inclusive team.
• Opportunities to grow through real projects and collaboration with technical peers.
• Health and wellness benefits available according to the employee’s country.
• Access to global mobility opportunities and an international workforce.