обновлено 5 дней назад
Senior Technical Support Engineer
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Technical Support Engineer (Windows/Enterprise IT): Providing end-user support across Windows environments, office infrastructure, datacenter systems, and trading floors with an accent on incident ownership, workstation provisioning, and access management. Focus on troubleshooting hardware and enterprise applications, responding to high-priority trading floor incidents, and maintaining reliable IT services under SLA targets.
Location: Amsterdam, Netherlands; on-site support is required across the office, trading floor, and datacenter.
Company
is a global trading company with an Enterprise Systems team supporting office technology and trading operations.
What you will do
- Own end-user tickets from logging and triage through resolution or escalation.
- Troubleshoot Windows systems, hardware, applications, printers, AV equipment, security devices, and datacenter technology.
- Set up workstations, desks, meeting rooms, office equipment, and cabling for new installations.
- Manage onboarding, offboarding, workstation provisioning, access requests, IAM attestations, and desk relocations.
- Support trading floor operations, including high-priority incidents and trader workstation provisioning.
- Monitor Windows systems, servers, VDI, and enterprise applications while maintaining asset inventories, lifecycle management, and knowledge-base documentation.
Requirements
- 2–5 years of experience in a similar technical support role or strong relevant internships.
- Solid Windows and Microsoft fundamentals, including Active Directory, Exchange, and MDM tools.
- Hands-on experience with hardware and workstation support, plus basic networking knowledge or willingness to learn.
- Strong problem-solving skills, customer focus, structured ownership, and the ability to work under pressure against SLA targets.
- BSc in IT or Computer Science is preferred; English proficiency is required.
Nice to have
- Azure, Intune, or other cloud experience.
- Exposure to Linux systems, networking, servers, VDI, or virtualization.
- Mobile Device Management experience.
- ITIL, Jira, Confluence, or IAM/access-management familiarity.
Culture & Benefits
- Open and transparent communication with employees, stakeholders, and local and global communities.
- Employees are eligible for annual discretionary variable remuneration based on company, group, and individual performance and contribution.
- Collaboration with Infrastructure, Network, Linux, SRE, and senior engineering teams.
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