Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Owning deployment and activation success across a customer portfolio with an accent on building custom AI workflows and driving measurable business outcomes. Focus on designing activation strategies, facilitating educational workshops, and building champion communities to scale enterprise AI adoption.

Location: Must be based in or able to work from the New York City hub (Hybrid)

Compensation: $146,000 – $185,000 OTE

Company

Writer is a leading enterprise generative AI platform that helps organizations build and deploy AI agents grounded in their own data.

What you will do

• Understand customer business objectives and map them to specific AI use cases.
• Design and execute activation strategies including champion programs and usage dashboards.
• Facilitate live and virtual training sessions and workshops for diverse audiences.
• Build and nurture advocate networks and power user communities.
• Partner with internal teams to refine materials based on customer feedback and adoption data.
• Build deep relationships with executive sponsors and key stakeholders.

Requirements

• At least 5 years of experience in customer success, activation, or related roles.
• Proven track record of driving measurable adoption and business outcomes.
• Ability to scope and design custom solutions and demos for business stakeholders.
• Strong facilitation skills for virtual and live instructor-led workshops.
• Must be based in New York City to support the hybrid work model.
• Ability to travel up to 25% for domestic and international client engagements.

Culture & Benefits

• Comprehensive medical, dental, and vision coverage.
• 16 weeks of paid parental leave and family planning support.
• Annual work-life stipends for wellness and professional development.
• Generous PTO and company holidays.
• 401k retirement plan with company contributions.
• Regular company-wide and team off-sites.