Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Managing the full customer lifecycle for enterprise computer vision deployments with an accent on technical credibility and commercial strategy. Focus on driving net dollar retention, leading complex multi-stakeholder onboarding, and translating technical value into measurable business outcomes.

Location: Must be based in or able to work from the New York City office (Hybrid). Applicants must have legal authorization to work in the United States.

Compensation: $100,000–$180,000 OTE plus equity and commission.

Company

hirify.global is a leading AI company and the creators of the world-renowned YOLO computer vision models, dedicated to simplifying AI for developers and enterprises worldwide.

What you will do

• Own the full customer lifecycle from contract signature through renewal and expansion.
• Lead onboarding with Solution Engineers to drive customers toward their first production deployment.
• Build account plans, stakeholder maps, and success plans for strategic enterprise customers.
• Drive net dollar retention by leading renewal negotiations and identifying expansion opportunities.
• Discuss model architecture, deployment patterns, and APIs credibly with technical buyers.
• Run QBRs, technical reviews, and executive check-ins independently.

Requirements

• 3–5 years of experience in technical customer success, solutions engineering, or account management.
• Legal authorization to work in the United States is mandatory.
• Technical credibility to discuss ML/AI architecture with engineers without bluffing.
• Experience managing enterprise or high-value mid-market customers through complex deployments.
• Proficiency with CRM and customer success tools like Salesforce, HubSpot, or Gainsight.
• Fluency in English is required.

Nice to have

• Familiarity with hirify.global YOLO, computer vision workflows, or edge deployment.
• Experience in developer-facing products, open source, or cloud platforms.

Culture & Benefits

• Competitive compensation package including equity and commission.
• Hybrid work environment with regular in-person collaboration in NYC.
• Generous time off including 24 vacation days and birthday leave.
• Hardware provided: MacBook Pro, Apple Studio Display, and AirPods Pro 3.
• Dedicated learning and development budget.

Hiring process

• Screening with VP Sales & Success or Head of Customer Success.
• Case study presentation with leadership.
• Final round interview with the CEO.