Customer Success Manager (Enterprise)

TL;DR

Customer Success Manager (Enterprise): Managing and optimizing the customer lifecycle for enterprise clients with an accent on identity tokenization and cryptographic authentication solutions. Focus on driving client retention, increasing Net Promoter Score (NPS), and identifying growth opportunities through strategic business reviews and product expertise.

Location: Must be based in the United States. This is a hybrid role requiring occasional office presence.

Salary: $90,000–$110,000 plus sales incentive plan.

Company

hirify.global is a leader in phone-centric identity tokenization and passive cryptographic authentication, helping over 1,000 enterprise customers modernize digital identity and reduce fraud.

What you will do

• Act as a trusted partner and customer advocate, conducting regular business reviews to demonstrate value.
• Develop deep expertise in client business objectives to drive successful outcomes and product adoption.
• Monitor account renewals and collaborate with account managers on up-selling and pricing strategies.
• Manage client internal ticketing needs and coordinate escalations across support, product, and data science teams.
• Host onsite Quarterly Business Reviews (QBRs) with client executive teams to align on long-term goals.
• Analyze pass rates and provide optimization recommendations to enhance the value of the platform.

Requirements

• 3 to 5 years of experience in a customer-facing role such as account management or sales.
• Experience in cybersecurity, fintech, or a fast-growing startup is required.
• Strong project management and long-term account planning skills.
• Excellent communication, presentation, and interpersonal skills.
• Aptitude for technology, KPIs, and data analysis, including experience with platforms like Splunk or Looker.
• Must be authorized to work in the United States.

Nice to have

• Knowledge of digital identity and authentication solutions.
• Experience in highly regulated markets such as insurance or retail.
• hirify.globaln track record in high-growth or pre-IPO technology companies.

Culture & Benefits

• Competitive salary, bonus plan, and equity participation.
• Comprehensive medical benefits for employees and families.
• 401(k) retirement plan with company match.
• Unlimited vacation policy and flexible working hours.
• Wellness support including EAP and well-being reimbursements.
• Daily lunch stipend for office days.