Enterprise Customer Success Manager (Automotive)

TL;DR

Enterprise Customer Success and Account Manager (Automotive): Developing and executing strategies to drive the adoption and expansion of AI-driven vehicle inspection solutions within major OEM and logistics organizations with an accent on consultative relationship management and account growth. Focus on leading product demos, managing complex enterprise implementations, and ensuring long-term customer success through data-driven business reviews.

Location: Must be based in the US, with approximately 60% travel required to customer sites.

Salary: $115,000 – $130,000

Company

hirify.global is a pioneer in automated vehicle inspection systems, leveraging advanced AI, computer vision, and machine learning to redefine safety and reliability in the automotive sector.

What you will do

• Serve as the primary point of contact for OEM and logistics clients, building long-term strategic relationships.
• Act as a liaison between clients and internal teams to ensure successful solution delivery and onboarding.
• Identify and execute opportunities for account expansion, upsell, and cross-sell.
• Lead product demos, pilot deployments, and post-installation onboarding processes.
• Monitor customer health, gather feedback, and conduct regular business reviews (QBRs/MBRs).
• Travel to customer locations to provide on-site support, training, and implementation oversight.

Requirements

• 5+ years of experience in Enterprise Account Management, Strategic Sales, or Customer Success.
• Proven track record of managing high-value enterprise accounts and multi-site deployments.
• Experience working with OEMs, logistics providers, dealerships, or fleet management organizations.
• Strong ability to influence complex stakeholder groups, including executives and operations leaders.
• Technical proficiency with CRM systems and analytics tools.
• Ability to travel approximately 60% of the time to dealership environments.

Nice to have

• Bachelor’s degree in Business, Engineering, or Computer Science.
• Deep understanding of automotive industry operations.

Culture & Benefits

• Competitive medical, dental, and vision insurance plans.
• Company 401k matching program.
• 20 days of PTO plus company-paid holidays.
• Opportunities for career growth within a rapidly scaling global organization.
• Work with cutting-edge AI and computer vision technology in the automotive space.