Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing relationships and driving business value for enterprise clients within the Commercial Sector with an accent on executive alignment, retention, and strategic adoption of identity infrastructure. Focus on translating complex technical concepts into actionable business outcomes and orchestrating cross-functional teams to ensure customer success.

Location: Must be based in the US (San Francisco, California or Texas)

Salary: $116,000 – $178,000 USD (OTE)

Company

Okta is a leading identity and access management provider, building trusted infrastructure to secure AI and human interactions for organizations worldwide.

What you will do

• Develop and nurture strong C-Level relationships to ensure customer retention and ROI.
• Design and execute proactive success plans and Strategic Business Reviews (SBRs).
• Mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations.
• Identify and communicate new product features to drive adoption of agentic capabilities.
• Gather customer feedback to drive continuous improvement and product evolution.
• Monitor renewal risks and proactively identify expansion opportunities.

Requirements

• 3+ years of experience in customer success, account management, or consulting for large enterprises.
• Experience working with SaaS-based technical enterprise products.
• Exceptional presentation and communication skills for C-level engagement.
• Strong analytical skills and ability to align technical goals with business value.
• Ability to work collaboratively in a cross-functional environment.
• Willingness to travel up to 25%.

Nice to have

• Experience in enterprise security tools.

Culture & Benefits

• Comprehensive health, dental, and vision insurance.
• 401(k) retirement plan with company matching.
• Flexible spending accounts (FSA).
• Paid time off (PTO) and parental leave.
• Equity participation where applicable.
• Global community with a focus on well-being, social impact, and talent development.